Frequently asked questions

Most products are delivered within 5–10 days; some have a longer delivery time, as indicated on the product page.

Some products have a longer delivery time; this is always clearly stated on the product page.

Larger furniture pieces are carefully shipped via a specialized transport partner. Once your order is on its way, you will receive a confirmation.

We consciously choose careful delivery over speed, so that your purchase arrives safely.

Yes.

Our furniture is carefully packaged to minimize transport damage. Larger products are delivered by professional carriers.

You have a 14-day cooling-off period after receipt.

Within this period, you can cancel your purchase. The product must be undamaged and complete.

We understand that a piece of furniture is an important choice. If you have doubts beforehand, please feel free to contact us for personal advice.

For larger furniture pieces, return costs, depending on size and weight, may be higher than for regular parcel shipments.

We advise you to inquire about the transport options and associated costs with a carrier of your choice beforehand.

The costs for return shipment are for the customer's own account.

Sustainability & Value.

Yes.

We work exclusively with European suppliers who comply with current safety standards.

Materials and finishes are carefully selected for use in a family environment.

Yes.

A statutory warranty applies to all our products. This means that a product must meet what you can reasonably expect from it.

We are personally available to answer any questions you may have.

Ja.

Wij werken uitsluitend met Europese leveranciers die voldoen aan geldende veiligheidsnormen.

Materialen en afwerking zijn zorgvuldig geselecteerd voor gebruik in een gezinssituatie.

Ja.

Op al onze producten geldt de wettelijke garantie. Dit betekent dat een product moet voldoen aan wat je er redelijkerwijs van mag verwachten.

Bij vragen staan wij persoonlijk voor je klaar.

We are not a mass retailer. Lunaro Living selects products that combine tranquility, quality, and sustainability. Each item is carefully chosen to contribute to a warm and responsible living environment.

We believe that less, but better, is the right choice.

Yes.

All payments are made via a secure SSL connection. This means that your data is transmitted encrypted and cannot be viewed by third parties.

We only work with recognized and reliable payment partners.

At Lunaro Living, you can pay securely with:

• iDEAL (Netherlands)
• Bancontact (Belgium)
• Credit card (Visa and Mastercard)

These payment methods offer immediate and secure processing through certified payment providers.

We deliberately choose direct and secure payment methods through recognized payment providers.

This way, we keep our processes transparent and can focus on quality, service, and careful delivery.

No.

We do not store full payment details. Payments are processed via a secure external payment provider.